Already have a call recording solution? Perfect, we integrate right in. Why do you need Buzzle in addition to what you already have? That's a good question...
We really mean it. Partnerships with Deep Learning labs, published research, Buzzle means business.
Tools like Gong or Chorus support trackers. They even let you search for trackers. However, for sales managers, product marketers and product managers to gather the insights they desire, this is all too basic. How do you search for the new messaging idea that sellers are supposed to leverage? How do you search for a pain accounting for all of the ways that a customer may describe the pain? And, perhaps most importantly, how do you search for what you don't know?
Buzzle is built to listen the same way product & marketing minded users would. If we want insights as if a sales enablement manager or product manager was listening, we have to get our models to listen the same way that they would... That's why Buzzle starts with your company data to build a knowledge graph of your company. What does that enable? Buzzle finds the pain, in all of the ways a customer may voice it. Buzzle identifies messaging while giving sellers the flexibility to deliver the statement the way they know best. Best of all, Buzzle does this without you manually searching for a key phrase or building a tracker. Buzzle autonomously listens to calls and highlights coaching, messaging and marketing opportunities for you.
It's not a surprise that there is so much insight locked away in customer conversations. If you want to generate insight from these conversations, it makes sense to start with them, right? Search your calls to find the pain, right? At Buzzle, we disagree. Our cutting edge ML approach starts with transforming your calls into a model or knowledge graph of what matters to you and your company. As a result, after our models learn about your company or product specifics, they can listen into calls with the expertise that you or your teammates would!
Our efforts to stay on top of the latest in machine learning don't stop when you leave company HQ. In an effort to keep our models bleeding edge, we've partnered with the best. Buzzle works in partnership with Mila, one of the world's leading Deep Learning research centers. Lead by Yoshua Bengio (Turing Award Winner, 2018), Mila assists Buzzle with Natural Language Processing research.
Let's get you set up!